DELIVERY INFORMATION
1. DELIVERY TIMES
We endeavour to deliver all in-stock items within 3-5 working days.
Delivery between 9am-7pm, Monday to Friday (subject to any delays with the courier).
Please note that during busy times, it may take up to 10 working days to receive your order.
If the product you have ordered has a lead-time, this will need to be taken into account in addition to the estimated delivery time. Please note that made-to-order items have extended lead times.
We try to be as flexible as possible. If you do have any special requests or queries, please get in contact with us at customerservices@abigailahern.com.
2. PAINT ORDERS
For customers who have purchased Abigail Ahern paint tins (excluding sample pots), please allow up to 10 working days for delivery. Our paints are mixed to order and sent using Fedex directly from our British manufacturer Craig & Rose.
3. MULTIPLE ITEM ORDERS
Our products are sourced from and stored in a number of locations nationwide. For this reason, we cannot guarantee that orders containing a selection of items will be dispatched as one parcel. Items may therefore be delivered at different times. You will be notified by customer services if this is the case.
Unless informed otherwise, the below product types will be dispatched separately:
- Paint – 2.5L and 5L tins
- Russell Lewis art work
- Moroccan vintage rugs
- Some large furniture / lighting pieces
To find out whether your order falls into this category, please contact our customer services team via customerservices@abigailahern.com.
4. DELIVERY TERMS & CONDITIONS
We aim to deliver your items as quickly as possible and work closely with our warehouse and chosen couriers to ensure you receive the best service. During busy periods, please allow extra time for your delivery to arrive.
Our warehouse operates standard opening hours, Monday - Friday excluding bank holidays. During holidays and sale periods, our warehouse is likely to be inundated with online orders and your parcel may take slightly longer to arrive. Our customer services team will do their best to keep you updated, but if you have any queries please do not hesitate to get in touch by clicking here.
If you live in a remote or hard to find location, you may like to specify this at checkout. Any additional delivery instructions or directions will be passed on to the relevant parties.
Standard delivery items and extra-large parcels are sent via DPD and will require a signature upon delivery. DPD will attempt delivery twice and leave a calling card if nobody is home to accept and sign for the delivery. Alternatively, they may deliver to a neighbour or your local depot. Please liaise with DPD directly to re-organise deliveries. If you do not respond to the calling card within 5 working days, your order will be returned to our warehouse and a re-delivery charge will be applied, payable to Abigail Ahern.
Items may be delivered on a Saturday or Sunday at an additional cost, but this option is limited and will depend on the courier’s delivery schedule. Weekend deliveries are organised upon request and are not standard practice.
If you require your order by/on a specific date, please contact our customer services team and we will endeavour to accommodate this where possible.
Upon receipt of your order, please take care to fully inspect your items to ensure you are happy with them before disposing of packaging. Unfortunately, we are unable to accept returns if there is no packaging or if the item is assembled or partially assembled. If you believe parts of your order are missing, or the goods are damaged, please contact our customer services team within 72 hours.
5. DELIVERY TYPES EXPLAINED
STANDARD DELIVERY
We endeavour to deliver all in-stock items within 3-5 working days. Please note that during busy times, it may take up to 10 working days to receive your order.
Standard delivery within Mainland UK costs £5.95. For delivery to UK Isles and Highlands the delivery charge is £15.
The majority of our smaller items are delivered by DPD. Using their industry-leading Predict service, they will provide you with a one-hour delivery window the evening before scheduled delivery via SMS or email. This service also enables you to select an alternative delivery date, opt for delivery to a chosen neighbour, nominate a safe place, collect from your local DPD Pickup Shop or even upgrade delivery for a small fee.
These options are all organised via DPD directly, and are outside of Abigail Ahern’s control. To read more about the services offered by DPD, click here. Please note that a signature is required upon delivery.
FURNITURE and FRAGILE items
We endeavour to deliver all in-stock items within 2-5 working days. Please note that during busy times, it may take up to 10 working days to receive your order.
Due to the size, weight and/or fragility of certain items, your order may be considered an extra-large parcel. Delivery for these items within the UK mainland is from £27.50.
Extra-large parcels will be delivered via DPD. Using their industry-leading Predict service, they will provide you with a one-hour delivery window the evening before scheduled delivery via SMS or email. This service also enables you to select an alternative delivery date, opt for delivery to a chosen neighbour, nominate a safe place, collect from your local DPD Pickup Shop or even upgrade delivery for a small fee.
These options are all organised via DPD directly, and are outside of Abigail Ahern’s control. To read more about the services offered by DPD, click here. Please note that a signature is required upon delivery.
6. FURNITURE DELIVERY
Once your furniture item has arrived at our warehouse, we aim to deliver within 7-14 working days. Please read below for a full explanation of our furniture delivery options.
WHAT IS A PALLET DELIVERY?
Unless otherwise specified, furniture and some fragile items are delivered via pallet. This means that your items will arrive on a flat wooden structure that has been shrink-wrapped, and left at the kerb of your business or residence. This service does not include the removal of packaging (including the pallet itself), assembly or setup of your item(s).
Please note: The driver is not obliged to assist in moving the items inside your home. It is up to the customer to organise the movement, assembly and positioning of the item(s) as desired.
WHAT IS A WHITE GLOVE SERVICE?
If the above delivery option is not suitable, Abigail Ahern also provides a while glove service.
At a pre-decided time slot, a driver/s will arrive to deliver and install your furniture. This means carrying the item inside, unpacking and any assembly that is required. The driver/s will position your item exactly where you want it, and remove any unwanted packaging. Upon inspection, if the item is discovered to be faulty, they will be able to take it back to our warehouse.
To organise a white glove service and obtain a quote, please contact our customer services team on customerservices@abigailahern.com. This service is currently available within Mainland UK only.
7. FURNITURE DELIVERY DISCLAIMER
We aim to make delivery as simple and stress free as possible. Upon arrival at the specified delivery address, the driver will assess whether he/she can physically manoeuvre the items into place. This is entirely at the driver’s discretion and is not part of our standard delivery service. White glove deliveries can be organised through our customer services team (customerservices@abigailahern.com) or by calling our flagship store on +44 207 354 8181.
Prior to ordering, it is your responsibility to accurately measure up and ensure that items will fit in your home. Abigail Ahern does not accept any responsibility for items that cannot fit into residences.
Upon receipt of your order, it is your responsibility to check the goods for any faults or damages straight away. This gives you the opportunity to refuse a faulty item and allows us to resolve the issue as quickly as possible. If you cannot inspect the item whilst the driver is there, you have 72 hours to notify our customer services team at customerservices@abigailahern.com of any damage or fault.
Furniture items (excluding bespoke / made-to-order items) can be returned within 14 days of receipt of goods. You are responsible for ensuring items are returned in a re-saleable condition and original packaging. Failure to do so may result in Abigail Ahern being unable to issue a refund. We can organise a courier to collect your unwanted furniture items at a cost, calculated on a case-by-case basis. To organise this, please contact our customer care team.
Abigail Ahern delivers internationally. If you experience issues placing an order online, or you wish to organise a private courier to collect an order from our warehouse, please contact our customer services team on customerservices@abigailahern.com.
8.COLLECT FROM STORE
Can't wait for delivery? Collect from store instead.
You can now order products on our website and collect them from our flagship store in Islington instead. Follow the steps below:
1. Choose your store
This option is currently only available from our Islington store (12-14 Essex Road, London, N1 8LN).
We will aim to deliver your order between 3 and 7 days from the date you placed it. However, sometimes during sale periods or other busy periods deliveries might take longer.
2. We'll email you
We'll send you an email when your order is ready to collect. After you have received it, you can collect your order at any time during the day, according to the store opening hours. For details, please see our store finder.
3. Collect from store
Come into store to collect your order, bringing your confirmation email/ order number and the card that you paid with. If you have paid by Paypal please bring the card that links to your Paypal account.
Please click here for our store opening times.
4. Returns
We have the same returns policy for Collect From Store purchases as those made in-store. You can return your order within 30 days of receipt.
Products must be returned to the shop you purchased from. If your item was bought online, you can only return your products to our Islington store or fulfilment warehouse. For address details, please contact customerservices@abigailahern.com.
Click + Collect T&Cs
Your order will be held at our store for 10 days.
If you've given us a contact telephone number, our store staff will call you once your order has arrived in store and is ready for collection. If you haven't, don't worry, we'll also send you an email to let you know.
If you are unable to make it into store within 10 days, please let us know so that alternative arrangements can be made.
If you do not collect your order within the 10 days and don't make contact with us, your order will be returned to stock and you will receive a refund equal to 50% of your order value.