Hanson Candleholder

DELIVERY OPTIONS

UK Northern Ireland, Highlands and Islands

(Northern Ireland, Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly.)

The delivery timescale apply once dispatched.
* Delivery times may vary (up to 6-8 working days) during promotions and bank holidays.

** Delivery costs may vary depending on size and weight of products ordered.

UK Delivery Options - Additional

Deliveries can be made to your door or left in a safe place without requiring a signature. Our delivery partners are committed to delivering your parcel as safely as possible.
We work with: Evri, TNT, Fedex, DHL & Private couriers. Larger items may be delivered on a pallet using a kerbside delivery service.

Large pieces/furniture delivery
All deliveries will be delivered to a ground floor level, if you have any requests please contact customerservices@abigailahern.com before ordering.

Made-to-order products (Vinyl flooring, artwork, some furniture & lighting)
Lead times vary for made-to-order products and will be listed on individual product pages if applicable.

Paint
Please allow 5-10 working days for delivery as this is hand-mixed by our supplier to order.

All delivery lead times apply from after the order is dispatched

INTERNATIONAL

We ship AA products overseas. To change the country from which you wish to shop from, select the correct flag in the top right-hand corner of the desktop.

Paint (international)
Please contact our customer service for a courier quote, please inform them of your delivery address and paint choices.

Furniture and Fragile items
Unavailable outside Mainland UK

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If you have any questions about our delivery options, please contact us at customerservices@abigailahern.com or +44(0)207 354 8181.

RETURNS

Obviously we want you to be delighted every time you shop at Abigail Ahern. However if for any reason you aren’t totally satisfied with your purchase, please see the relevant information below. 

Online Returns

Download a Returns Form

If you would like to return an order you have made through our website please fill in your returns form to enclose it in the box with the items you wish to return, then email customerservices@abigailahern.com to arrange your refund. 

Responsibility For Returning Items

Please note that we do not cover the delivery cost of returns. Items can only be returned if they're in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to accept the returned item.

We will then refund you within 30 days (max) of receiving the returned item. Refunds will be processed onto your originally payment method. 

- Refunds will be processed onto your original payment method. If you paid for your entire order with a gift card, your order will be refunded on to your original gift card. If you paid with a combination of debit/credit card and gift card we will refund anything you paid for with your gift card first, and then refund any outstanding balance you are owed on to your debit/credit card.

- Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in us being unable to refund you.

- Please note that replacement items or refunds can not be issued until we have received the original items back to our warehouse.

- We recommend that you use insured registered delivery and keep the receipt. - We cannot accept liability for goods lost or damaged in transit.

- All orders will be refunded upon receipt of your return. Timescales may vary depending on amount.

- We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card

- We are unable to apply discounts after the checkout process has been completed

- If we notice an unusual pattern of returns activity that doesn't seem right then we might have to deactivate your account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with our Customer Services and we'll be happy to discuss it with you.

- Any items returned outside our 30 days period will be refunded onto a Abigail Ahern Credit Note.

Faulty Items

If you believe your item is faulty please contact customerservices@abigailahern.com. When emailing please include a photograph of the damaged/faulty item, and a description of the fault. Please DO NOT attempt to fix the item of your own accord or via a third party and please ensure all packaging of the item is kept until resolved or advise otherwise as this may affect your entitlement to a refund, compensation or reimbursement. 

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 72 hours. We are unable to replace or refund items if we are not notified within this time. With regards to chandeliers or other wired lighting please check the item for any imperfections or damages, and that the item works correctly before commencing installation, and do not proceed with the installation if the item is found to be faulty/damaged. In the case of a faulty item we can only offer an exchange for the same item. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement.

Returning Self-Assembly Items

If an item requires self-assembly, please check all the components thoroughly for any damage and contact our Customer Services if any damage is spotted, within 3 days of receiving your order. Self-assembly products must be returned unused and in their original packaging and cannot be returned once partially or fully assembled unless confirmed as defective.

Non-Refundable Items

- Masterclasses: for the Design School, Flower School or any other workshop event cancellations or amendments must be made at least 21 days prior to the event in order to avoid incurring a £15 cancellation charge. Unfortunately, cancellations made less than 10 days prior to the event are non-refundable. 
- Special Order items: please note if you purchase made to order items such as Vinyl Flooring and Wall Art/Prints through the website or by telephone the order cannot be cancelled once it has been placed and can not be returned or refunded.
-Items ordered with a customer's own choice of fabric, colour or material cannot be cancelled, returned or refunded once purchased.
- Paint is made to order and therefore also non-refundable/exchangeable. We advise you try a sample first.
- Gift vouchers: gift vouchers and e-vouchers are non-refundable.
Sample sales and warehouse sale purchases are final and non-refundable.
- Earrings: Due to Hygiene reasons we are unable to accept the return and refund of earrings.

Special Items: Original Artwork

The Original Art Collection are pieces created by artists personally selected by Abigail Ahern, these items can be returned within 14 days. Please contact our Customer Service team for the return information and please do not send your artwork to the usual Abigail Ahern return address. If you have purchased multiple items we will require these to be returned separately to a different return address from the Original Art Collection piece.

 IF YOU HAVE ANY QUESTIONS REGARDING YOUR RETURN, PLEASE EMAIL CUSTOMERSERVICES@ABIGAILAHERN.COM 

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