Terms and Conditions

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the laws of the United Kingdom, and is the property of Abigail Ahern. The collective work includes works that are licensed to Abigail Ahern, Copyright 2021, ALL RIGHTS RESERVED.  Any use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Abigail Ahern. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of used in the site are trademarks or registered trademarks of Abigail Ahern

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Abigail Ahern shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Discount codes

 

All of our discount codes are subject to availability, and cannot be used in conjunction with any other offers or promotions that we may be running. This includes the sign up offer of 15% off your first online order. Discount codes can only be redeemed on full-price items, and can not be used on the following excluded items: Art, Wallpaper, Murals, Basins, Paint, Vinyl Flooring, Vintage Rugs, special collections such as Wine & Jewellery, and Design Masterclasses.

Typographical Errors
In the event that a product is mistakenly listed at an incorrect price, Abigail Ahern reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Abigail Ahern reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Abigail Ahern shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the United Kingdom, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. 's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless , its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, may link to sites operated by third parties. However, even if the third party is affiliated with Abigail Ahern, has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Abigail Ahern. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). 

Return to FAQ page

 

I have a faulty item, what should I do?

Firstly we're very sorry - sometimes items will get damaged in transit or leave the factory faulty despite our best efforts to avoid this - we'll do everything in our power to rectify this swiftly.

For faulty or damaged items, generally speaking we need a photo or video to illustrate the issue and process the next steps so its helpful if you attach this when emailing us. The exception is for things like lamps where a fault can't be illustrated.

Email us at customerservices@abigailahern.com to get a replacement for faulty items underway.

Please note: We've has a number of queries regarding portable lamps not working. Can you please make sure you've been through the suggestions here before contacting us. Thanks!

Can I return my order?

Yes, if you're not completely happy simply complete the return form & package up your item and post back to us within 30 days of delivery and we'll process a refund/replacement.

Please note that we do not cover the delivery cost of returns (unless damaged/faulty, and do not accept responsibility for items that are lost while being returned to us. We therefore recommend that you get proof of postage or a tracking number to follow your parcel.

For larger items our customer services team can support and help arrange returns, any costs will be deducted from your refund.

Items can only be returned if they're in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. 

Please note that we are unable to refund the original shipping cost, unless the entire order was faulty or failed to be delivered.

If we notice an unusual pattern of returns activity that doesn't seem right then we might have to deactivate your account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with our Customer Services and we'll be happy to discuss it with you.

What do I do if my order is damaged?

If your purchase is faulty or damaged, please contact us as soon as possible to arrange your return. All damage must be reported within 3 days of delivery.

Please email our team at customerservices@abigailahern.com with the following:

  1. Order Number
  2. Item Name
  3. An image or video that clearly illustrates the damaged item.

Please keep all packaging and items until the issue has been resolved.

We may require you to return the item, as it may be necessary to return it to the manufacturer.

Damaged or faulty item returns costs are covered by us, unless its too damaged we will confirm with the customer to dispose of the item.

If collecting your order from the store please inspect the item thoroughly before accepting it. We do not accept returns of any damaged items once they have been collected.

How do I get a refund?

Once your product has been safely returned to us, we will send you an email to notify you of the status of your return. We will then process your refund for the original amount paid. A replacement or refund will be issued within 28 days.

Please note that we are unable to refund the original shipping cost, unless the entire order was faulty or failed to be delivered.

Some exceptions to our general refunds policy:

  • Special Order items: Monetary refunds are not available for items which are bespoke or made to order. We will send you a gift voucher for the value of your purchase, which can be used in store or online.
  • Flash sale: flash sale items cannot be refunded.
  • Paint & murals are non-refundable
  • Wallpaper is credit only

Can I return self-assembly items?

If an item requires self-assembly, please check all the components thoroughly for any damage and contact our Customer Services if any damage is spotted, within 3 days of receiving your order.

Self-assembly products must be returned unused and in their original packaging and cannot be returned once partially or fully assembled unless confirmed as defective.

Can I drop my return to your Warehouse or Store myself?

We try to help our customers out as much as possible, please contact our customer service if you would like to drop your return off to our store. Once we have received the request, we will review this and advise if this is possible or not. Unfortunately, returning to our store this is not always possible due to storage space.

Do you ship internationally?

We ship AA products overseas (with the below exceptions). To change the country from which you wish to shop from, select the correct flag in the top right-hand corner of the desktop and add your items to the basket. Shipping cost will be generated at check out. 

If you do experience an error, this may be due to a weight restriction. If this does happen, please email customerservices@abigailahern.com with...

  • ...a list of product names
  • ...your delivery address 

With this information, our team will be able to get back to you within a few days after speaking to our couriers. 

 

Please note, we do not currently ship paint, furniture and Fragile items internationally. 

Shipping to Northern Ireland, Highlands and Islands

Delivery to the above areas will be quoted at check out, if your basket does experience an error this may be due to a weight restriction on our website. Our team are on hand to provide a shipping quote for you. To receive this, please follow the below steps: 

Email customerservices@abigailahern.com with...

  • ...a list of product names
  • ...your delivery address 

With this information, our team will be able to get back to you within a few days after speaking to our couriers. 

Deliveries will not include any custom taxes or duties. 

Has my order shipped?

You should receive an email confirming that the order has been dispatched.

However, you'll be able to check up on your order progress from your account page. Log in and click on the order in question. Here you'll be able to see the status of your order, and find the tracking number to check up on delivery.

If you can't see this information or if you have any concerns or questions please email customerservices@abigailahern.com

I've had a change of heart. Can I change or cancel my order?

Once an order has been processed or shipped (usually inside 48 hours), the order can no longer be cancelled or changed.

However, in some circumstances you may be able to speak to customerservices@abigailahern.com to cancel/change the order if you're quick.

I have an item missing from my order, what should I do?

If an item is missing from your order and this wasn't expected, please kindly triple check all boxes and packaging materials to ensure the item is not hiding within, smaller items can sometimes be missed. 

Some orders may contain items which will be shipped separately due to a longer lead time. Our processing team email all affected orders within 1 working day advising the product name and latest expected delivery date. We kindly ask you to triple check your inbox and spam folder incase the email has landed there. 

Of course, if the item hasn't been found or you are unable to locate our processing team email, please kindly let us know your order number and the name of the missing item. Once we have received this information, we'll be able to get our team to look into this. 

What are your London Store opening times?

We are open everyday.

Mon - Sat: 10 - 6pm
Sunday: 12 - 5pm

How can I get to your store?

Our address is 12 -14 Essex Road, London, N1 8LN

We're situated in the heart of Islington, very near Angel Tube Station and a 10 minute walk from Essex Road station which has easy onward connections to Finsbury Park.

Alternatively buses run every few minutes.

We don't recommend driving as parking nearby can be difficult.

My welcome/newsletter sign-up discount code is not working - what should I do?

1. You can only use it once, and it can't be stacked with other discount codes.

2. If you've already bought from us before and you're on the system you may not be able to use the welcome code.  

3. Finally, a welcome code is valid for 7 days so it might have expired. In most cases we can re-activate or supply a new code (if you haven't bought from us before) so please email customerservices@abigailahern.com with the subject header "Expired welcome code".

Please Note: Welcome code cannot be used against certain products (paint, wallpaper, wine, sale items etc). Full list in Terms & Conditions

I never received my welcome/newsletter sign-up discount code

You should receive this instantly (though depending on your email provider this might take a couple minutes). If not, ...

1. Please check your junk/spam folder 

2. Ensure you used the right email address (no mis-types/spelling mistakes)

If you bought from us before and you're already on our database you won't be eligible for our welcome offer

If you still can't find it and none of the above apply, you can re-enter your (correct) email address in the fields in the footer to re-generate a code.

I signed up a while back but I've lost my code

If your email address is not connected to a used welcome code we can generate you a fresh one. Please email customerservices@abigailahern.com with the subject header "Lost welcome code"

How long are gift cards valid for?

12 months from date of issue.

I have an Abigail Ahern gift card. Can I use it online?

You can indeed. At checkout you'll see a box where you can enter your gift card code.

If the balance available on your gift card is less than the total cost of your order, you will be prompted to choose an additional payment method to cover the difference.

If you still have money left on your gift card, you can spend the remaining balance on more purchases in store or online.

I have an online discount code. How do I use it?

Lucky you! At checkout you'll see a box where you can enter your discount code.

Please note some items are exempt from discount codes - Sale items, paint, wallpaper, murals, artwork, vinyl flooring, wine, design classes (when running) and selected LED lamps.

How do I add a new shipping address?

Log in to your account (person icon). You'll be taken to the My Account page.

In the top-right, click the chevron and then Profile. You'll be able to add and change your default address.

Note: If you need to change the delivery address AFTER an order is placed please email customerservices@abigailahern.com and we'll do our best to update the fulfilment center unless the order has already been dispatched.

I've forgotten my account password, what should I do?

Don't panic! Go to log in and click Forgot your password? Then simply follow the instructions to reset your password.

Do you ship to the US?

Yes we can arrange many items to be shipped to the US (though customers are liable for customs duties). More delivery details can be found here.

Better still, we'll be launching our US site abigailahern.net in November 2025 which will stock our famous botanicals for quick delivery across the US.

I have a faulty item, what should I do?

Firstly we're very sorry - sometimes items will get damaged in transit or leave the factory faulty despite our best efforts to avoid this - we'll do everything in our power to rectify this swiftly.

For faulty or damaged items, generally speaking we need a photo or video to illustrate the issue and process the next steps so its helpful if you attach this when emailing us. The exception is for things like lamps where a fault can't be illustrated.

Email us at customerservices@abigailahern.com to get a replacement for faulty items underway.

Please note: We've has a number of queries regarding portable lamps not working. Can you please make sure you've been through the suggestions here before contacting us. Thanks!

Can I return my order?

Yes, if you're not completely happy simply complete the return form & package up your item and post back to us within 30 days of delivery and we'll process a refund/replacement.

Please note that we do not cover the delivery cost of returns (unless damaged/faulty, and do not accept responsibility for items that are lost while being returned to us. We therefore recommend that you get proof of postage or a tracking number to follow your parcel.

For larger items our customer services team can support and help arrange returns, any costs will be deducted from your refund.

Items can only be returned if they're in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. 

Please note that we are unable to refund the original shipping cost, unless the entire order was faulty or failed to be delivered.

If we notice an unusual pattern of returns activity that doesn't seem right then we might have to deactivate your account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with our Customer Services and we'll be happy to discuss it with you.

What do I do if my order is damaged?

If your purchase is faulty or damaged, please contact us as soon as possible to arrange your return. All damage must be reported within 3 days of delivery.

Please email our team at customerservices@abigailahern.com with the following:

  1. Order Number
  2. Item Name
  3. An image or video that clearly illustrates the damaged item.

Please keep all packaging and items until the issue has been resolved.

We may require you to return the item, as it may be necessary to return it to the manufacturer.

Damaged or faulty item returns costs are covered by us, unless its too damaged we will confirm with the customer to dispose of the item.

If collecting your order from the store please inspect the item thoroughly before accepting it. We do not accept returns of any damaged items once they have been collected.

How do I get a refund?

Once your product has been safely returned to us, we will send you an email to notify you of the status of your return. We will then process your refund for the original amount paid. A replacement or refund will be issued within 28 days.

Please note that we are unable to refund the original shipping cost, unless the entire order was faulty or failed to be delivered.

Some exceptions to our general refunds policy:

  • Special Order items: Monetary refunds are not available for items which are bespoke or made to order. We will send you a gift voucher for the value of your purchase, which can be used in store or online.
  • Flash sale: flash sale items cannot be refunded.
  • Paint & murals are non-refundable
  • Wallpaper is credit only

Can I return self-assembly items?

If an item requires self-assembly, please check all the components thoroughly for any damage and contact our Customer Services if any damage is spotted, within 3 days of receiving your order.

Self-assembly products must be returned unused and in their original packaging and cannot be returned once partially or fully assembled unless confirmed as defective.

Can I drop my return to your Warehouse or Store myself?

We try to help our customers out as much as possible, please contact our customer service if you would like to drop your return off to our store. Once we have received the request, we will review this and advise if this is possible or not. Unfortunately, returning to our store this is not always possible due to storage space.

Do you ship internationally?

We ship AA products overseas (with the below exceptions). To change the country from which you wish to shop from, select the correct flag in the top right-hand corner of the desktop and add your items to the basket. Shipping cost will be generated at check out. 

If you do experience an error, this may be due to a weight restriction. If this does happen, please email customerservices@abigailahern.com with...

  • ...a list of product names
  • ...your delivery address 

With this information, our team will be able to get back to you within a few days after speaking to our couriers. 

 

Please note, we do not currently ship paint, furniture and Fragile items internationally. 

Shipping to Northern Ireland, Highlands and Islands

Delivery to the above areas will be quoted at check out, if your basket does experience an error this may be due to a weight restriction on our website. Our team are on hand to provide a shipping quote for you. To receive this, please follow the below steps: 

Email customerservices@abigailahern.com with...

  • ...a list of product names
  • ...your delivery address 

With this information, our team will be able to get back to you within a few days after speaking to our couriers. 

Deliveries will not include any custom taxes or duties. 

Has my order shipped?

You should receive an email confirming that the order has been dispatched.

However, you'll be able to check up on your order progress from your account page. Log in and click on the order in question. Here you'll be able to see the status of your order, and find the tracking number to check up on delivery.

If you can't see this information or if you have any concerns or questions please email customerservices@abigailahern.com

I've had a change of heart. Can I change or cancel my order?

Once an order has been processed or shipped (usually inside 48 hours), the order can no longer be cancelled or changed.

However, in some circumstances you may be able to speak to customerservices@abigailahern.com to cancel/change the order if you're quick.

I have an item missing from my order, what should I do?

If an item is missing from your order and this wasn't expected, please kindly triple check all boxes and packaging materials to ensure the item is not hiding within, smaller items can sometimes be missed. 

Some orders may contain items which will be shipped separately due to a longer lead time. Our processing team email all affected orders within 1 working day advising the product name and latest expected delivery date. We kindly ask you to triple check your inbox and spam folder incase the email has landed there. 

Of course, if the item hasn't been found or you are unable to locate our processing team email, please kindly let us know your order number and the name of the missing item. Once we have received this information, we'll be able to get our team to look into this. 

What are your London Store opening times?

We are open everyday.

Mon - Sat: 10 - 6pm
Sunday: 12 - 5pm

How can I get to your store?

Our address is 12 -14 Essex Road, London, N1 8LN

We're situated in the heart of Islington, very near Angel Tube Station and a 10 minute walk from Essex Road station which has easy onward connections to Finsbury Park.

Alternatively buses run every few minutes.

We don't recommend driving as parking nearby can be difficult.

My welcome/newsletter sign-up discount code is not working - what should I do?

1. You can only use it once, and it can't be stacked with other discount codes.

2. If you've already bought from us before and you're on the system you may not be able to use the welcome code.  

3. Finally, a welcome code is valid for 7 days so it might have expired. In most cases we can re-activate or supply a new code (if you haven't bought from us before) so please email customerservices@abigailahern.com with the subject header "Expired welcome code".

Please Note: Welcome code cannot be used against certain products (paint, wallpaper, wine, sale items etc). Full list in Terms & Conditions

I never received my welcome/newsletter sign-up discount code

You should receive this instantly (though depending on your email provider this might take a couple minutes). If not, ...

1. Please check your junk/spam folder 

2. Ensure you used the right email address (no mis-types/spelling mistakes)

If you bought from us before and you're already on our database you won't be eligible for our welcome offer

If you still can't find it and none of the above apply, you can re-enter your (correct) email address in the fields in the footer to re-generate a code.

I signed up a while back but I've lost my code

If your email address is not connected to a used welcome code we can generate you a fresh one. Please email customerservices@abigailahern.com with the subject header "Lost welcome code"

How long are gift cards valid for?

12 months from date of issue.

I have an Abigail Ahern gift card. Can I use it online?

You can indeed. At checkout you'll see a box where you can enter your gift card code.

If the balance available on your gift card is less than the total cost of your order, you will be prompted to choose an additional payment method to cover the difference.

If you still have money left on your gift card, you can spend the remaining balance on more purchases in store or online.

I have an online discount code. How do I use it?

Lucky you! At checkout you'll see a box where you can enter your discount code.

Please note some items are exempt from discount codes - Sale items, paint, wallpaper, murals, artwork, vinyl flooring, wine, design classes (when running) and selected LED lamps.

How do I add a new shipping address?

Log in to your account (person icon). You'll be taken to the My Account page.

In the top-right, click the chevron and then Profile. You'll be able to add and change your default address.

Note: If you need to change the delivery address AFTER an order is placed please email customerservices@abigailahern.com and we'll do our best to update the fulfilment center unless the order has already been dispatched.

I've forgotten my account password, what should I do?

Don't panic! Go to log in and click Forgot your password? Then simply follow the instructions to reset your password.

Do you ship to the US?

Yes we can arrange many items to be shipped to the US (though customers are liable for customs duties). More delivery details can be found here.

Better still, we'll be launching our US site abigailahern.net in November 2025 which will stock our famous botanicals for quick delivery across the US.

If you have a question not covered by the information here please use the chatbot (lower left corner) for the quickest response or email us at customerservices@abigailahern.com and we'll endevour to respond within 24 hrs on weekdays (though during busy peak periods this may take a little longer).

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