Terms and Conditions

Once an order has been processed or shipped (usually inside 48 hours), the order can no longer be cancelled or changed.

However, in some circumstances you may be able to speak to customerservices@abigailahern.com to cancel/change the order if you're quick.

You should receive an email confirming that the order has been dispatched.

However, you'll be able to check up on your order progress from your account page. Log in and click on the order in question. Here you'll be able to see the status of your order, and find the tracking number to check up on delivery.

If you can't see this information or if you have any concerns or questions please email customerservices@abigailahern.com

We’re sorry about that. Please contact us with photos of the item received and your order number so we can resolve this quickly.

If an item is missing from your order and this wasn't expected, please kindly triple check all boxes and packaging materials to ensure the item is not hiding within, smaller items can sometimes be missed. 

Some orders may contain items which will be shipped separately due to a longer lead time. Our processing team email all affected orders within 1 working day advising the product name and latest expected delivery date. We kindly ask you to triple check your inbox and spam folder incase the email has landed there. 

Of course, if the item hasn't been found or you are unable to locate our processing team email, please kindly let us know your order number and the name of the missing item. Once we have received this information, we'll be able to get our team to look into this. 

Firstly we're very sorry - sometimes items will get damaged in transit or leave the factory faulty despite our best efforts to avoid this - we'll do everything in our power to rectify this swiftly.

If a product develops a fault within the warranty period (12 months), contact us with details and photos, and we’ll advise on next steps. We regret we cannot replace/refund items outside of the 12 month warranty period.

Email us at customerservices@abigailahern.com to get a replacement for faulty items underway.

For faulty or damaged items, generally speaking we need a photo or video to illustrate the issue and process the next steps so its helpful if you attach this when emailing us. The exception is for things like lamps where a fault can't be illustrated.

Please note: We've has a number of queries regarding portable lamps not working. Can you please make sure you've been through the suggestions here before contacting us. Thanks!

Yes. Please keep all original packaging until you’re happy with your order, as it may be required for returns or collections.

Yes, if you're not completely happy simply complete the return form & package up your item and post back to us within 30 days of delivery and we'll process a refund/replacement.

Please note that we do not cover the delivery cost of returns (unless damaged/faulty, and do not accept responsibility for items that are lost while being returned to us. We therefore recommend that you get proof of postage or a tracking number to follow your parcel.

For larger items our customer services team can support and help arrange returns, any costs will be deducted from your refund.

Items can only be returned if they're in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. 

Please note that we are unable to refund the original shipping cost, unless the entire order was faulty or failed to be delivered.

If we notice an unusual pattern of returns activity that doesn't seem right then we might have to deactivate your account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with our Customer Services and we'll be happy to discuss it with you.

Return costs depend on the item and the reason for return. Simply speaking, if we’re at fault (damage, fault, quality issue, wrong item etc) we’ll cover return costs. If you have changed your mind on an item, you’ll be liable for return costs as outlined on our returns page.

If your purchase is faulty or damaged, please contact us as soon as possible to arrange your return. All damage must be reported within 3 days of delivery.

Please email our team at customerservices@abigailahern.com with the following:

1. Order Number
2. Item Name
3. An image or video that clearly illustrates the damaged item.

Please keep all packaging and items until the issue has been resolved.

We may require you to return the item, as it may be necessary to return it to the manufacturer.

Damaged or faulty item returns costs are covered by us, unless its too damaged we will confirm with the customer to dispose of the item.

If collecting your order from the store please inspect the item thoroughly before accepting it. We do not accept returns of any damaged items once they have been collected.

Once your product has been safely returned to us, we will send you an email to notify you of the status of your return. We will then process your refund for the original amount paid within 7 days of receiving your item back.

Please note that we are unable to refund the original shipping cost, unless the entire order was faulty or failed to be delivered.

Some exceptions to our general refunds policy:

• Special Order items: Monetary refunds are not available for items which are bespoke or made to order. We will send you a gift voucher for the value of your purchase, which can be used in store or online.
• Flash sale: flash sale items cannot be refunded.
• Paint & murals are non-refundable
• Wallpaper is credit only

If an item requires self-assembly, please check all the components thoroughly for any damage and contact our Customer Services if any damage is spotted, within 3 days of receiving your order.

Self-assembly products must be returned unused and in their original packaging and cannot be returned once partially or fully assembled unless confirmed as defective.

At this time we can't accept drop-offs at the warehouse.

In most cases of small items we can accept in-store returns. However due to space constraints we can't always guarantee accepting larger items. Please email the store (islingtonstore@abigailahern.com) with the item and expected day of drop-off and we'll advise if possible at this time.

We are open everyday.

Mon - Sat: 10 - 6pm
Sunday: 12 - 5pm

Please check the ‘Visit Store’ page for exceptions such as Christmas opening times.

Our address is 12 -14 Essex Road, London, N1 8LN

We're situated in the heart of Islington, very near Angel Tube Station and a 10 minute walk from Essex Road station which has easy onward connections to Finsbury Park.

Alternatively buses run every few minutes.

We don't recommend driving as parking nearby can be difficult.

If you need to call us, +44(0) 7485 682 975

When you're ready to check out, please process to the delivery and payment pages. Before entering your bank details, there will a box under the list of products which says "gift card or discount code". Please enter your discount code into this box. 

Once entered, you should see the total change. Please note our team are unable to apply discount codes after payment has been made, so please ensure the totals are correct before paying.

1. You can only use it once, and it can't be stacked with other discount codes.

2. If you've already bought from us before and you're on the system you may not be able to use the welcome code.  

3. Finally, a welcome code is valid for 7 days so it might have expired. In most cases we can re-activate or supply a new code (if you haven't bought from us before) so please email customerservices@abigailahern.com with the subject header "Expired welcome code".

Please Note: Welcome code cannot be used against certain products (paint, wallpaper, wine, sale items etc). Full list in Terms & Conditions

You should receive this instantly (though depending on your email provider this might take a couple minutes). If not, ...

1. Please check your junk/spam folder 

2. Ensure you used the right email address (no mis-types/spelling mistakes)

If you bought from us before and you're already on our database you won't be eligible for our welcome offer

If you still can't find it and none of the above apply, you can re-enter your (correct) email address in the fields in the footer to re-generate a code.

If your email address is not connected to a used welcome code we can generate you a fresh one. Please email customerservices@abigailahern.com with the subject header "Lost welcome code"

When entering your discount code, the basket totals should change after applying this. If prices have not changed, please triple check the following: 

1. Is there a bundle in your basket? Discount codes can't be applied to bundles or product groups (example flowers "make it a bunch" discount bundle).
2. Is the item in sale?  Discount codes can't be used on sale items. 
3. Has the minimum spend been reached? Introductory codes for example have a £50 minimum order value. 
4. Is the discount code on selected items only? 
5. Is the discount code registered to the email address being used to place the order? 
6. Has your discount code expired? All codes will have an expiry date on the communication/email.

Typically no, only one discount code can be used per order. However, discount codes can be applied on some multibuy offers, in conjunction with rewards points and gift cards.

12 months from date of issue.

You can indeed. At checkout you'll see a box where you can enter your gift card code.

If the balance available on your gift card is less than the total cost of your order, you will be prompted to choose an additional payment method to cover the difference.

If you still have money left on your gift card, you can spend the remaining balance on more purchases in store or online.

Lucky you! At checkout you'll see a box where you can enter your discount code.

Please note some items are exempt from discount codes - Sale items, paint, wallpaper, murals, artwork, vinyl flooring, wine, design classes (when running) and selected LED lamps.

Log in to your account (person icon). You'll be taken to the My Account page.

In the top-right, click the chevron and then Profile. You'll be able to add and change your default address.

Note: If you need to change the delivery address AFTER an order is placed please email customerservices@abigailahern.com and we'll do our best to update the fulfilment center unless the order has already been dispatched.

Don't panic! Go to log in and click Forgot your password? Then simply follow the instructions to reset your password.

Yes we can arrange many items to be shipped to the US (though customers are liable for customs duties). More delivery details can be found here.

Better still, we'll be launching our US site abigailahern.net in November 2025 which will stock our famous botanicals for quick delivery across the US.